Questions:

  • What is the availability of the IBM Greenhouse website?

    We try to maintain a high level of availability, but do not guarantee any SLA's currently.

  • Who do I contact with questions about the IBM Greenhouse?

    Send an email to LGHTeam@us.ibm.com.

  • Can I be selective on who can see my data?

    This is controlled by the applications. Most of our products provide you the ability to restrict access to your data.

  • Do you back up the data?

    Yes, we back the data up on a daily basis.

  • Do you guarantee the data?

    We do not guarantee the data, we will do our best effort to maintain all data.

    With the exception of Quickr.  If a Place has not been accessed within the past 90 days the place will be archived.

  • How is my data managed?

    All user generated data in the IBM Greenhouse is managed as your personal data, stored in a secure fashion and will continue to be maintained.

  • How long will you keep the data?

    The data will be maintained for the life of the site. If a product is removed from the site, you will be notified in advanced.

  • How do I change my email address?

    Your e-mail address cannot be changed. We use the e-mail address as your unique identifier in the LDAP. If you request a change to your email address, the data you have created will no longer be associated with your new id.

  • Where can I post feedback about the products?

    For product specific questions, please post an entry in the Forum. If you have general questions about the site, send an e-mail to LGHTeam@us.ibm.com

  • What should I do here?

    We want our customers to build a strong and vibrant social network with others in the Industry, share information and experiences with one another.

  • How do I invite others?

    Use the Invite Others link on the top of the home page in the right hand corner.

  • Who do I invite to the IBM Greenhouse?

    Anyone who you think is interested in our products, technology and wants to share information with others.

  • Do you have a maintenance window?

    Yes, we do every Thursday morning from 7-9:00 am EST.

  • How do I change my password?

    We offer a change password option in the My Account link at the top of any page.

  • How can I learn more about the products?

    You can visit the IBM.com site for more information. http//www-306.ibm.com/software/lotus

  • What do I use the IBM Greenhouse for?

    We want our customers to use the IBM products to gain a better understanding and enhance their collaborative capabilities with their friends and colleagues.

  • How long will the IBM Greenhouse website be around?

    The IBM Greenhouse will continue to provide its services as long as we serve as a useful resource to our customers.