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GS/HelpDesk for IBM Lotus Notes & Domino 

Version: 14
Published by Carl Fink on Aug 9, 2011
Provided by GroupSoft Systems, Inc.
DownloadEntry downloaded 149 times
average rating 5 stars by 1 person
Description: A complete internal help desk application for IBM Lotus Domino, Notes and the web. Includes integrated management of phone calls, emails and web submissions, a Knowledge Base with employee self-help and issue status, Asset Tracking and Project Management.

Full Description

GS/HelpDesk is a complete internal help desk solution for IT and facilities management.  It features:

  • Full source code.
  • Automatic escalation with email notification.
  • Incident, Problem and Change Management.
  • Customer satisfaction survey with adjustable sampling and opt-out.
  • Full integration with popular reporting packages.
  • Export to Excel, Symphony or CSV.
  • Employee self-help from Notes or almost any Web browser.
  • Knowledge Base with full-text search and FAQ.
  • Notes or Web browser client for technicians.
  • Asset Tracking: hardware, software, warranty, repairs, vendors, purchase orders.
  • Project Management with sub-tasks and dependencies.


Acknowledge and close requests from any mail-enabled device. Synchronizes with Domino NAB or other directories.

Other GS/HelpDesk Features:

  • Fast Close™ single-click close for common issues.
  • Automatic assignment and prioritization.
  • Daily, weekly and monthly statistics reports.
  • Custom charts and reports using Crystal Reports or any ODBC-compliant tool.
  • Manual and automatic escalation based on site-defined service levels.
  • Knowledge base with full-text search capability. Support for third-party knowledge bases.
  • Change management with workflow.
  • Fully-integrated handling of phone, email and web requests.



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